Claims

We are sorry to learn about your loss and extend our condolences. We care about you and your family, and are committed to providing prompt, accurate, and courteous claim processing services to our beneficiaries.

We understand that this is a stressful time and that filing a claim can be complicated.  If you have questions, we invite you to view our frequently asked questions, or you can call us at 800.231.0801 (Press 4 in prompts).  

 

Our Claims Process

#1 Americo is notified of the death of the insured electronically or via telephone call. We open a claim and forms are sent or can be downloaded from Americo.com.

#2 Claim forms are completed and submitted with other required documentation to the Claims Department at Americo.

#3 Americo reviews the submitted documents, the policy, and other information. If we have questions or other information is needed, we will contact the beneficiary or person assisting them.

Questions on our process? Check out our FAQ!

 

To start a claim, complete our online Notification of Death form or call 800.231.0801 (Press 4 in prompts) to notify us of the death of an insured.

Start a Claim - Notification of Death form

 

Already started a claim? 

Download Claim Forms

 

Are you a funding company or funeral home?

Verification Request Form

 

 

Ask us About an Existing Claim/ Send Documents

We listen, we care, and we are there for you during this difficult time.  To contact us with questions on an existing claim, or to submit any documents, please use the form below.

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Name*
Insured Date of Birth
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    You can also contact us through the mailing address, toll-free telephone number, fax number, or email address below.

    Regular Mail:
    PO BOX 410288
    Kansas City, MO, 64141-0288

    Overnight Mail:
    300 W. 11th Street
    Kansas City, MO, 64105

    800.231.0801 (Press 4 in prompts)
    800.395.9238 (fax)
    claims.operations@americo.com

     

    Full list of Americo companies